Introduction
At AI Email Pro, we take your privacy seriously. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our Service.
By using AI Email Pro, you agree to the collection and use of information in accordance with this policy.
If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, password (encrypted)
- Payment Information: Processed securely through Stripe (we do not store credit card details)
- Email Content: The emails you generate, including recipient names, company names, subject lines, and key points
- Profile Information: Optional information you provide in your account settings
1.2 Automatically Collected Information
- Usage Data: Email generation history, feature usage, login times
- Device Information: IP address, browser type, operating system
- Cookies and Tracking: We use cookies for authentication and analytics (see Section 8)
- Analytics Data: Google Analytics data for improving our Service
1.3 AI Processing Data
Your inputs (email type, tone, key points, etc.) are sent to our AI service provider to generate
email content. This data is processed in real-time and is not permanently stored by the AI provider.
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To generate emails, save your history, and provide core functionality
- Account Management: To create and manage your account, process payments, and handle subscriptions
- Communication: To send service updates, security alerts, and respond to support requests
- Analytics: To understand usage patterns and improve the Service
- Security: To detect and prevent fraud, abuse, and security threats
- Legal Compliance: To comply with legal obligations and enforce our Terms of Service
- Marketing: To send promotional emails (you can opt out at any time)
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
3.1 Service Providers
- AI Service: Your email generation inputs are processed by our AI provider
- Payment Processing: Stripe processes payments securely
- Analytics: Google Analytics processes usage data
- Email Service: Mailgun sends transactional and notification emails
- Hosting: Railway hosts our application and database
- Logging (Optional): Elasticsearch for error logging and monitoring
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to
protect our rights, property, or safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to
the new owner.
4. Data Storage and Security
4.1 Data Storage
- Database: Stored in PostgreSQL on secure Railway servers
- Location: Data is stored in secure data centers
- Retention: We retain your data as long as your account is active
4.2 Security Measures
- Passwords are hashed using bcrypt
- HTTPS encryption for all data in transit
- JWT tokens for secure authentication
- Rate limiting to prevent abuse
- Regular security audits and updates
- Database backups and disaster recovery
5. Your Privacy Rights
Depending on your location, you may have the following rights:
5.1 GDPR Rights (EU Users)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing of your data
- Restriction: Request limitation of processing
5.2 CCPA Rights (California Users)
- Know: What personal information is collected
- Delete: Request deletion of your personal information
- Opt-Out: Opt out of sale of personal information (we don't sell data)
- Non-Discrimination: Equal service regardless of privacy choices
5.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@aiemailpro.com or through our
contact form.
We will respond within 30 days.
6. Data Retention
- Account Data: Retained while your account is active
- Generated Emails: Retained until you delete them or close your account
- Usage Logs: Retained for 90 days for security and analytics
- Payment Records: Retained for 7 years for tax and legal compliance
- After Account Deletion: Most data deleted within 30 days, some retained for legal requirements
7. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect information
from children. If you believe a child has provided us with personal information, please contact us
immediately.
8. Cookies and Tracking Technologies
8.1 Cookies We Use
- Essential Cookies: Authentication tokens, session management
- Analytics Cookies: Google Analytics for usage statistics
- Preference Cookies: Remember your settings and preferences
8.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may limit
functionality of the Service.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy
practices of these external sites. We encourage you to read their privacy policies.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure
appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Sending an email to your registered email address
- Posting a notice on our website
- Updating the "Last Updated" date at the top of this policy
Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@aiemailpro.com
- Support Email: support@aiemailpro.com
- Contact Form: contact.html
13. Data Protection Officer
For privacy-related inquiries, you may contact our Data Protection Officer at dpo@aiemailpro.com